Talkdesk Powers Johns Hopkins with AI to Transform Contact Center Operations

What You Should Know: – Johns Hopkins Health System has selected Talkdesk Healthcare Experience Cloud to modernize its contact center operations as part of a major technology initiative. The move aims to streamline interactions, enhance service delivery, and support multi-channel patient communications. – The implementation leverages the Talkdesk Customer Experience Automation™ (CXA) platform to improve ... Read More